FAQ

Short, direct answers to the questions we get most. If something is not covered here, email us and we will answer it and add it to this page.

Fit and sizing

How do I choose a size?
Start from the flat garment measurements on our Size Guide. Lay a pair of pants or a top you already like flat, measure it the same way and compare. Body-weight charts are unreliable across brands, so we do not use them.

What if I am between two sizes?
Our knits are high-stretch. If you are between sizes, choose the smaller size for a compressed feel and the larger size for a relaxed feel. Which one is right depends on how you want the piece to sit, not on a rule.

Fabric and care

What are the pieces made of?
The exact composition is listed in the Fabric section of each product page. We publish the blend we were given by the mill and we do not round it up to a nicer-sounding number.

How should I wash them?
Machine wash cold with similar colours, inside out, and hang or lay flat to dry. Skip fabric softener and skip the dryer — heat is what dulls stretch fabrics and sets in pilling. We do not publish a care temperature we have not tested, so treat cold and air-dry as the safe default.

Will the colour transfer?
Dark and saturated colours can release a little dye in the first few washes. Wash them separately the first time.

Transparency and coverage

Are these squat-proof?
We do not use that claim. Opacity depends on the colour, the size and how hard the fabric is stretched, and we will not promise a result we have not tested across every size. If coverage matters for what you do, email us before you order and tell us the style and size — we will tell you what we actually know about that piece.

Do the leggings have a front seam?
It varies by style. The product photos show the front view of the actual garment, so check the front image for the style you are considering.

Orders, delivery and taxes

How long does delivery take?
We do not publish a fixed number of days. Parcels ship from our production partner and transit time varies by destination and season. You will receive a tracking link by email as soon as your parcel is handed to the carrier, and our Shipping & Returns page explains what to do if tracking stops moving.

Will I be charged duties or import tax?
Import charges depend on your country and are set by your customs authority, not by us. Where a charge applies it is collected by the carrier on delivery and is not included in the price you pay at checkout.

Can I change my address after ordering?
Email us with your order number as soon as possible. If the parcel has not been dispatched we can usually change it; once it is with the carrier the address can no longer be changed by us.

Can I cancel or change an order?
Email us before dispatch and we will do what we can. After dispatch, the return process applies instead.

Returns and problems

Something is wrong with my order.
Email us with your order number and a photo. For a wrong, damaged or missing item we will sort out a replacement or refund rather than ask you to ship a low-value parcel back across borders. The full process is on Shipping & Returns.

Do you take returns on sale items?
The conditions that apply to your order are the ones shown on the Shipping & Returns page at the time you bought. If those are unclear for your case, email us and we will confirm in writing before you ship anything.